Chris's L&D Blog

Morgana Bailey has been hiding her true self for 16 years. In a brave talk, she utters four words that might not seem like a big deal to some, but to her have been paralyzing. Why speak up? Because she’s realized that her silence has personal, professional and societal consequences. In front of an audience […]

Given the choice between a job candidate with a perfect resume and one who has fought through difficulty, human resources executive Regina Hartley always gives the “Scrapper” a chance. As someone who grew up with adversity, Hartley knows that those who flourish in the darkest of spaces are empowered with the grit to persist in […]

The world is full of leadership programs, but the best way to learn how to lead might be right under your nose. In this clear, candid talk, Roselinde Torres describes 25 years observing truly great leaders at work, and shares the three simple but crucial questions would-be company chiefs need to ask to thrive in […]

With a lesson for us all, UPS Pilot Kelly Lepley shares her painful and liberating journey from male to female. She shares how her life in hiding made her less generous and less present, and caused everyone from her family, co-workers and the larger community, to suffer. In this deeply personal talk, she explains how […]

The hard choices — what we most fear doing, asking, saying — are very often exactly what we need to do. How can we overcome self-paralysis and take action? Tim Ferriss encourages us to fully envision and write down our fears in detail, in a simple but powerful exercise he calls “fear-setting.” Learn more about […]

There are 168 hours in each week. How do we find time for what matters most? Time management expert Laura Vanderkam studies how busy people spend their lives, and she’s discovered that many of us drastically overestimate our commitments each week, while underestimating the time we have to ourselves. She offers a few practical strategies […]

Hitwise recently released this interesting report about best practice for brands who sell directly or indirectly through Amazon. It also contains some great stats about the giants Prime Day promotion. Did you know… Amazon processed 3.72m transactions on Prime Day 2017, more than on Black Friday or Cyber Monday 2016. At the same time it […]

So I recently attended the Adobe CX forum and while it didn’t dazzle me quite as much as I’d hoped there were still some good takeaways. For starters they talked through the Econsultancy Digital Trends 2017 report which I’ve got a separate article for here. Some of my favourite points they made were: Digital Marketing […]

Every year Econsultancy release their Digital Trends report with what they see being the trends that will appear over the next 12 months based on some broad spectrum surveying. There are some really strong consistent themes about Customer Experience being a company wide initiative and not owned by a single team, optimisation is vital and […]

SessionCam recently released a free eBook around conversion rate optimisation (CRO) using heatmaps. It’s a good read… if you’re interested in that sort of thing, have a look below or download here.